Claims Recovery Specialist

Summary of Position (Job Purpose) - Major purpose and functions of the position.
The Claims Recovery Analyst develops and submits requests for recovery on behalf of the business. While mostly focused on subrogation opportunities, this role provides overall claim submission support for the department.

Principal Duties and Responsibilities - Primary responsibilities listed in order of importance
• Develop process for internal business units to report losses where recovery is needed and track the lifecycle of the claim;
• Manage the claim process for subrogated claims from start to finish by: analyzing notice of loss from internal departments (property management, logistics, real estate, fleet administration etc); evaluating all aspects of potential recovery and responsible parties; investigating cause(s) of loss; submitting subrogation notice, tender and lien documentation to preserve claims recovery rights; etc.
• Work with various internal business partners to secure insurance policies, leases, vendor agreements and other contracts for coverage issues and risk transfer opportunities;
• Negotiate claim closure and settlements with responsible third-parties to maximize recovery and resolve claim;
• Maintain a reliable log of claim activity which provides tracking and recovery measurement analytics with Finance for monthly reconciliation purposes;
• Responsible for presenting claims recovery updates, providing claims details and representing risk management at reconciliation meetings;
• Supports internal business units with claims solutions after catastrophic losses;
• Provide regular reports to Director, Risk Management and VP, Risk Management on status of claims and recovery efforts.
• Special projects assigned by Risk Management leaders.

Minimum Requirements/Qualifications - Summary of knowledge, experience and education required.
• Motivated problem-solver/solution-seeker with strong attention to detail while handling multiple tasks and meeting deadlines including tracking regular follow up as required to meet goals and objectives.
• Team player with ability to work in fast paced environment with a positive attitude.
• Analytical skills required in order to assemble and interpret claims, metrics and loss data, and produce regular reports showing status of cases and trends.
• Proficient in software applications, including Excel and Word, as well as other databases, systems and software programs that are commonly utilized in claims management.
• Ability to interpret and analyze investigative, medical, legal and other reports to support claims submissions.
• 4+ years of related claims/recovery experience
• Experience with insurance carrier, third party administrator or insurance broker or experience in analyst role in similar operating environment.
• Excellent oral and written communications, including presentation skills.
• Excellent interpersonal and time management skills as well as a high degree of sound judgment, discretion, and initiative.

Desired Qualifications - Desired but not required.
• Bachelor’s Degree
• Professional Insurance or Claims Designation – SCLA, AIC, ARM, CPCU, etc.
• Experience handling property, general liability and/or workers compensation claims