Insurance Specialist

Summary of Position (Job Purpose) - Major purpose and functions of the position.
The Risk Management Compliance Specialist reports directly to the Director, Risk Management. The Compliance Specialist assists and supports all activities of the claims, safety and insurance operations. This role is responsible for maintaining proof of insurance compliance with landlords, vendors, third-parties and government entities. Also, serves critical role in compliance of internal coding needs for incoming and outgoing payments in order to ensure all department functions moving.

Principal Duties and Responsibilities - Primary responsibilities listed in order of importance

• Responsible for the ongoing administration of self-insurance (both run-off and current) by managing outside vendors in various states, maintaining accurate records and providing reporting and payment timely to each entity.
• Serves as the main point of contact managing requests for certificates of insurance by third parties and reviewing/approving certificates of insurance for merchandise vendors.
• Manages the process of distributing casualty and property certificates of insurance for all internal business needs to stores, distribution centers, drivers and third party vendors.
• Serves as department lead with Accounts Payable and Finance Accounting to ensure administration of accurately coding, logging and ensuring invoices are timely processed.
• Serves as department lead with Accounts Receivable to ensure department checks are distributed, coded and timely deposited.
• Assists the risk management team with administrative duties including, but not limited to customer and Team member claims support, directing first notices, answering claims inquiries, supporting emails and claims correspondence, distribution of reports.
• Assists in responding to safety concerns working with store maintenance, lease administration, construction.
• Assists in capturing property information relative to COPE data and loss information and property inventory.
• Assists in customer service, by responding to customer calls and inquiries.
• Assists in administration of Family Dollar Risk Management’s gift card program.
• Assists in general departmental support.
• Cross trains in other departmental activities as needed.
• Identify and recommend additional opportunities for improvement of loss exposures and reduction of total cost of risk.
• Acts as a point of contact in the Risk Management department relative to fielding and routing insurance, claims, and safety questions.
• Provide excellent customer service and support to all business partners in the Family Dollar Enterprise.
• Other duties and special projects as assigned by Risk Management leaders

Minimum Requirements/Qualifications - Summary of knowledge, experience and education required.

• Proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel, etc.)
• 2+ years administrative or insurance-related experience
• Strong organizational skills.
• Must possess strong interpersonal and relationship skills
• Exceptional verbal and written communication skills
• Ability to produce in a fast-paced, deadline driven environment
• Uses sound judgment and common sense to make competent, timely and effective decisions
• Dedicated to providing the highest quality customer service
• Must evidence an ability to find creative solutions relative to problem solving and business process improvement
• Work independently managing time and multiple deadlines

Desired Qualifications - Desired but not required.

• Bachelor’s degree
• Professional Insurance Designation – SCLA, ARM, CPCU, etc.
• Experience working in a corporate risk management department
• Retail experience
• Risk management experience, background and/or education
• Intermediate technology skills related to Excel, queries, and insurance company risk management information systems