Manager, Facilities Performance and Quality Control

Summary of Position (Job Purpose) - Major purpose and functions of the position.As the Manager, Facilities Performance and Quality Control, you will act as program owner and manager in projects with internal store facilities departments, information technology partners, vendors and other teams to create systems that will guide business performance and execution, identify opportunities, and to support strategic decision-making. You will collaborate with cross-functional teams to create or implement tools to drive insights for retail facility management and make specific recommendations to adjust processes and procedures to improve outcomes.

This role is responsible for providing oversight for all property management related metrics and KPIs. Effectively evaluates and reports operating metrics to guide $500+ Million annualized spend across enterprise of 16,000+ stores and deliver over a million service actions annually. This position leverages technology and data to guide business performance.
Principal Duties and Responsibilities - Primary responsibilities listed in order of importance

• Drive departmental performance improvement through benchmarking, reviews of processes and procedures, vendor performance evaluations, using work management applications (Officetrax) and other data tools (Excel, Power BI or similar).
• Develops and owns performance reporting for the department. Guides development of reports, reporting tools as the business owner. Develops or modifies reports and reporting tools to improve utility and outcomes.
• Improves processes and functional dashboards to increase visibility of store needs and service failures for faster response and correction by facilities staff (increase efficiency) or 3rd party call centers.
• Develops job aids to guide task execution using quantitative metrics, focusing on tools to quickly and accurately compare vendor costs and performance to make decisions to improve both
• Provide insights by describing patterns, trends, themes, and connections in information that supports innovative ideas and solutions. This requires collecting and reviewing detailed data from multiple sources and understanding the driving forces behind results.
• Procure data from various sources with autonomy to create reports and summaries and evaluate results. Make clear recommendations after summarizing large groups of data to assist business leaders in making decisions.
• Present data in a comprehensive and concise presentation to different levels in the organization in a meaningful and compelling manner to provide historical reference, support decisions and negotiate arguments.
• Support planning by assisting in asset and lifecycle management, overseeing reliability calculations, repair vs replace analyses, scrutinizing service provider costs.
• Partner with cross functional business partners to uncover and drive business value through actionable data insights.
• Complete other reporting, projects and duties as assigned by the store facilities team.

Minimum Requirements/Qualifications - Summary of knowledge, experience and education required.

• Must possess a bachelor’s degree from an accredited college or university.
• 5-7 years of experience in business analysis, retail operations, financial operations, displaying proven analytical and problem-solving skills
• Ability to demonstrate, in group or individual project work, extensive problem solving and analytical strength.
• Excellent communication skills, both written and verbal
• Ability to organize, prioritize and manage a complex workload to meet tight deadlines in a fast-paced and ever-changing environment.
• Ability to work cross-functionally and maintain effective relationships with other departments.
• Ability to work within tight deadlines for financial closing.
• Excellent organizational skills.
• Proficiency in MS Excel, MS Word, internet applications and overall computer experience and competency.
• Excellent customer service skills.

Desired Qualifications - Desired but not required.

• Previous experience with Officetrax, or a similar work management platform
• Knowledge of Power BI or Tableau analytics
• Knowledge of Showcase query, Lawson Add-In query or other financial tools
• Knowledge of Lawson or similar general ledger accounting system
• Knowledge of IBM Planning & Analytics Budgeting and Reporting Software or similar reporting software

This is not to be considered a complete list of job duties, as they may be amended or added to as needed.