CLAIMS RECOVERY ANALYST

Summary of Position (Job Purpose) - Major purpose and functions of the position.
The Claims Recovery Analyst develops and submits requests for recovery on behalf of the business. While mostly focused on subrogation opportunities, this role provides overall claim submission support for the department.

Principal Duties and Responsibilities - Primary responsibilities are listed in order of importance
• Develop a process for internal business units to report losses where recovery is needed and track the lifecycle of the claim;
• Manage the claim process for subrogated claims from start to finish by analyzing notice of loss from internal departments (property management, logistics, real estate, fleet administration, etc.); evaluating all aspects of potential recovery and responsible parties; investigating the cause(s) of loss; submitting subrogation notice, tender, and lien documentation to preserve claims recovery rights; etc.
• Work with various internal business partners to secure insurance policies, leases, vendor agreements, and other contracts for coverage issues and risk transfer opportunities;
• Negotiate claim closure and settlements with responsible third parties to maximize recovery and resolve claims;
• Maintain a reliable log of claim activity which provides tracking and recovery measurement analytics with Finance for monthly reconciliation purposes;
• Responsible for presenting claims recovery updates, providing claims details, and representing risk management at reconciliation meetings;
• Supports internal business units with claims solutions after catastrophic losses;
• Provide regular reports to the Director, Risk Management, and VP, Risk Management on the status of claims and recovery efforts.
• Special projects assigned by Risk Management leaders.

Minimum Requirements/Qualifications - Summary of knowledge, experience, and education required.
• Motivated problem-solver/solution-seeker with strong attention to detail while handling multiple tasks and meeting deadlines including tracking regular follow-up as required to meet goals and objectives.
• Team player with the ability to work in a fast-paced environment with a positive attitude.
• Analytical skills required in order to assemble and interpret claims, metrics, and loss data, and produce regular reports showing the status of cases and trends.
• Proficient in software applications, including Excel and Word, as well as other databases, systems, and software programs that are commonly utilized in claims management.
• Ability to interpret and analyze investigative, medical, legal, and other reports to support claims submissions.
• 4+ years of related claims/recovery experience
• Experience with insurance carriers, third-party administrators, or insurance brokers or experience in analyst roles in similar operating environments.
• Excellent oral and written communication, including presentation skills.
• Excellent interpersonal and time management skills as well as a high degree of sound judgment, discretion, and initiative.

Desired Qualifications - Desired but not required.
• Bachelor’s Degree
• Professional Insurance or Claims Designation – SCLA, AIC, ARM, CPCU, etc.
• Experience handling property, general liability, and/or workers' compensation claims