Director, Quality and Regulatory Compliance (Hardlines and Softlines)

General Summary:
Lead a team of Quality & Compliance associates to manage and execute Dollar Tree Quality & Compliance programs and processes to ensure Dollar Tree products comply with all regulatory and safety requirements while supporting business objectives
Oversee service providers and ensure the creation, review and development of testing protocols to accommodate all product categories
The Director will have oversight of protocol development, testing execution, factory audits and inspections, as well as ongoing supplier education of program requirements
This position will lead and champion process establishment and continuous improvement initiatives as well as develop measurement tools to drive analytics and exception management
This role requires collaboration with Merchants, Suppliers, internal and external legal consultants, lab services, Finance, Imports/ Logistics, Private Brands and Global Sourcing teams
The Director will focus on hardline and softline products including but not limited to children’s products, pesticides, apparel, and other household products
This position would be based in Chesapeake, VA


Principal Duties & Responsibilities:
1) Business Process –
a) Lead development and execution of Dollar Tree quality processes and procedures for Associates, Suppliers and Service Providers

b) Lead continuous improvement efforts for the Quality & Compliance Program that will build long term customer satisfaction.
c) Coach and mentor a team of Quality and Compliance associates to manage and execute the Quality and Compliance program

d) Lead development and deliver internal and external training related to Quality Assurance programs, processes, policies and systems

e) Oversee management of data and information flows to monitor and measure internal and external parties as it relates to performance, testing and inspection activities.
f) Ensure execution of services and support processes to ensure Quality & Compliance program objectives are achieved.
g) Collaborate on risk assessments, policy development, control implementation, and compliance monitoring and feedback

h) Lead state and federal reporting efforts across all product areas to ensure compliance with various federal and state regulatory bodies

i) Collaborate with Buyers, Sourcing Managers and Merchandising Leadership to ensure that the Quality Program is aligned and proactively positioned in the product lifecycle workflow


2) Compliance and Controls –
a) Communicate Quality and Compliance program details, processes and procedures to Associates, Suppliers and Service Providers to ensure understanding and compliance with corporate initiatives.
b) Partner with Labs to define, develop and manage the execution of product testing protocols that meet federal, state, and industry regulatory requirements for product safety and compliance

c) Provide training and coaching to Quality and Compliance team members, Sourcing Coordinators and Merchants as it relates to regulatory and quality requirements

d) Drive knowledge and awareness of safety and regulatory information, including recommending, drafting, providing input for policy and procedure updates.

Position Requirements:
Office work environment, 40+ work hours per week

Minimum Requirements:
Education: BA/BS in addition to relevant work experience
Experience: 10 years of experience in Quality & Compliance
Strong knowledge of CPSC, CPSIA, EPA, US Customs, and state-level product safety regulations.

Job Related Skills:
• 10+ years of experience working in a product safety regulatory legal and/or compliance role
• 3+ years of experience managing onsite and/or remote teams to drive positive results
• Experience working with CPSC, FTC, EPA and other non-food related product safety regulators preferred
• Extensive knowledge of various federal and state product safety laws and regulations
• Experience working cross-functionally across merchants, product, legal and compliance teams in a product manufacturer, supplier, or retail company environment desired
• Strong collaboration, communication and coordination skillset
• Solution oriented with service mindset to understand situations, find solutions, and partner to enhance compliance protections
• Strong analytical skills, attention to detail, problem-solving, multi-tasking and prioritization capabilities
• Strong communication, including interaction with Category Teams, Suppliers and Service Providers
• Capacity to operate both strategically and tactically as needed
• Keen understanding of product life cycle from both retail and manufacturing perspective