Director, Facilities Management

General Summary:
The Director of Facilities Management is responsible for setting the strategic direction and overseeing Dollar Tree’s facilities maintenance programs. This leader will drive initiatives that transform the department into a best-in-class operation, ensuring store facilities are functional, safe, comfortable, and cost-efficient. This role interacts regularly with internal and external stakeholders and manages a team of direct and indirect reports. The Director is accountable for aligning maintenance operations with corporate goals, objectives, and values.

Principal Duties & Responsibilities:

• Lead the Facilities function within Property Management, providing technical oversight and strategic guidance to internal teams and third-party service providers.

• Manage departmental operations in alignment with strategic goals, ensuring compliance with city, state, and federal codes and safety standards.

• Oversee all store repair and maintenance efforts within budget, driving performance on key metrics (e.g., cost per transaction, deferral rate, first-time fix rate, vendor response time).

• Direct capital improvement projects, including HVAC upgrades and other initiatives that reduce operating costs and extend asset life.

• Manage work order systems (OfficeTrax, FM Pilot, or equivalent) to ensure reliability, consistency, and system optimization.

• Serve as the primary point of contact for disaster and storm response, coordinating preventative and reactive measures.

• Manage dark/closed store maintenance in compliance with lease agreements.

• Ensure vendor compliance with contracts, using SLAs, KPIs, scorecards, and performance evaluations to drive accountability.

• Collaborate cross-functionally with Store Operations, Finance, Risk Management, Construction, Legal, Procurement, IT, and others to resolve facilities-related issues.

• Manage facilities-related budgets, including cost analysis, forecasting, and variance reporting by P&L GL line item.

• Continuously improve processes, systems, and organizational design to enhance efficiency and service delivery.

• Drive third-party vendor performance in areas such as preventative maintenance and capital project execution.

• Lead a 24/7/365 on-call support team responsible for emergency dispatch and maintenance at the Store Support Center and through third-party call centers.

• Plan and assign job responsibilities, prioritize work, and ensure timely, cost-effective project completion that upholds Dollar Tree’s facility standards.

• Develop project scopes, cost estimates, and coordinate with contractors for projects beyond internal capabilities.

• Prepare annual preventative maintenance schedules that ensure all systems are serviced in a cost-efficient manner.

• Stay current on industry trends, technologies, and best practices by engaging with professional organizations and peers.

• Minimize operational risk by addressing citations, complaints, store closures, and landlord-responsible repairs.

• Perform other duties as assigned.

Minimum Requirements:

• Bachelor’s Degree in Finance, Accounting, Business, or a related field (or a High School Diploma/GED with at least 10 years of relevant experience).

• Minimum five years of job-related experience in facilities, operations, or project management.

• Proven ability to manage multiple projects, deliver solutions independently, and track and respond to operational trends.

• Strong analytical skills with the ability to collect, evaluate, and draw conclusions from complex data.

• Exceptional planning, project management, and multitasking skills; thrives under pressure and tight deadlines.

• Strategic thinker with a broad operational perspective.

• Proficiency in Microsoft Excel and other business software; strong reporting and data analysis skills.

• Excellent interpersonal, communication, and influencing abilities.

• Demonstrated ability to build and maintain strong relationships across all organizational levels.

• Strong executive presence with both internal teams and external vendors.

• Proven experience leading cross-functional initiatives and managing vendor negotiation

Additional Requirements:

• Self-motivated, results-driven, with strong decision-making and problem-solving skills.

• Excellent verbal and written communication skills; strong listening and interpersonal skills.

• Demonstrated project management and organizational effectiveness.

• Proficient in vendor negotiation and contract management.

• Computer Skills: Microsoft Excel, data entry systems, and work order management software.

Work Environment:

• 60% Office-based (40+ hours/week)

• 40% Travel (store visits, field team engagement, home office meetings)